Return & Exchange Policy

At Al Khaleej Scents, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the terms outlined below.

Return & Exchange Period

• Perfumes may be returned within 3 days from the date of purchase.
• Perfumes may be exchanged within 7 days from the date of purchase.

Conditions for Return & Exchange

• The product must be unused, unopened, and in its original condition.
• The product must be returned in its original packaging with all labels, accessories, and seals intact.
• A valid purchase receipt or proof of payment must be provided.

Non-Returnable & Non-Exchangeable Items

• Opened or used perfumes.
• Oud wood and oud oil products.
• Partially used gift sets or gift bags.

Manufacturing Defects

• If a product has a verified manufacturing defect, it may be exchanged for the same product only.
• Products cannot be exchanged for different items.
• If you wish to purchase a different product, the original item must be returned (subject to eligibility), and a new order must be placed.

How to Request a Return or Exchange

To initiate a return or exchange request, please contact our customer support team:

• Email: info@alkhaleejscents.com
• WhatsApp: +966 55 978 6327

Refund Policy

• Approved refunds will be processed using the original payment method.
• Refunds are typically completed within 5–10 business days.
• In some cases, refund processing may take up to 20 business days, depending on your payment provider or bank.

Thank you for choosing Al Khaleej Scents. We appreciate your trust and remain committed to providing an exceptional shopping experience.