Privacy Policy

1. Introduction

Al Khaleej Scents ("we", "us", or "our") is an e-commerce business operating in the Kingdom of Saudi Arabia.

We are committed to protecting your privacy and handling your personal information in a lawful, secure, and transparent manner in accordance with Saudi Arabia's Personal Data Protection Law and applicable E-Commerce Law requirements.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, purchase our products, or communicate with us.

2. Information We Collect

We may collect personal information when you:

Create an account on our website.

Place an order or purchase products.

Contact customer service or submit an inquiry.

Subscribe to newsletters or promotional communications.

Interact with our website or provide feedback.

The information collected may include:

Full name

Mobile phone number

Email address

Billing and delivery addresses

Order details and purchase history

Payment transaction information

Information provided through customer inquiries

Website usage information and cookies

Providing certain information is necessary to process orders and deliver products. Marketing subscriptions are optional.

3. How We Use Your Information

We use your personal information to:

Process payments and fulfill orders.

Arrange shipping and delivery.

Manage returns, exchanges, and refunds.

Provide customer support and respond to complaints.

Send order confirmations and delivery notifications.

Improve website functionality and shopping experience.

Prevent fraud and maintain website security.

Send promotional offers and marketing messages with the required customer consent.

Comply with applicable legal and regulatory obligations.

We process personal data only where a lawful basis exists under applicable Saudi regulations.

4. Data Storage and Security

Our website operates through Shopify, an international e-commerce platform.

Customer personal information, including names, contact details, delivery addresses, and order history, is stored and processed through Shopify's e-commerce database and infrastructure.

Shopify may process information through its international systems and infrastructure.

Al Khaleej Scents is committed to complying with Saudi Arabia's personal data protection requirements, including applicable rules governing international data transfers.

We take appropriate security measures to protect customer information against unauthorized access, misuse, alteration, or disclosure.

Payment transactions are securely handled through authorized payment service providers.

5. Data Sharing

Al Khaleej Scents does not sell or trade customers' personal information for marketing purposes.

We may share necessary personal information with authorized service providers, including:

E-commerce service providers: To operate our website and manage customer orders.

Payment service providers: To process payments, verify transactions, and manage refunds.

Shipping and delivery partners: To deliver products and provide shipment tracking.

We share only the information reasonably necessary to provide these services and apply appropriate safeguards.

We obtain customer consent before sharing personal information for optional marketing or other purposes where consent is legally required.

Personal information may also be disclosed when required or permitted by applicable Saudi Arabian laws.

6. Marketing Communications and Consent

Al Khaleej Scents may send promotional messages, special offers, discounts, and product announcements through email, SMS, or other communication channels where permitted.

Marketing subscription is optional.

We obtain the required customer consent before sending direct marketing communications.

Customers can unsubscribe at any time by:

Clicking the unsubscribe link in marketing emails.

Following available opt-out instructions.

Contacting us at support@alkhaleejscents.com.

Once a valid unsubscribe request is received, we will stop the relevant marketing communications in accordance with applicable requirements.

Unsubscribing will not affect essential order confirmations, payment receipts, or delivery notifications.

7. WhatsApp Communications

We may use WhatsApp to respond to customer inquiries, provide order assistance, and send delivery-related notifications.

Promotional WhatsApp messages will be sent only where the required customer consent has been obtained.

Customers may opt out of WhatsApp marketing by replying STOP to applicable marketing messages or contacting our customer support team.

Contacting us through WhatsApp for customer service does not automatically mean that you agree to receive promotional messages.

8. Cookies

Our website uses cookies and similar technologies to improve website functionality and customer experience.

Cookies may help us:

Remember shopping cart items.

Save website preferences.

Maintain secure checkout functionality.

Analyze website performance.

Support advertising activities where permitted.

Customers may manage cookies through browser settings or available website privacy controls.

Where required, we will obtain consent before using optional advertising or tracking cookies.

9. Your Privacy Rights

In accordance with applicable Saudi data protection laws, customers may have the right to:

Be informed about the collection and use of their personal information.

Request access to their personal information.

Request a copy of their personal information.

Correct or update inaccurate information.

Request deletion of personal information when legally permitted.

Withdraw consent for consent-based processing.

Request that their information no longer be used for direct marketing.

To exercise these rights, please email support@alkhaleejscents.com with the subject Personal Data Request.

Requests will be handled according to applicable legal requirements.

10. Data Retention and Deletion

We retain personal information only for as long as necessary to fulfill orders, provide customer services, or meet legal and regulatory obligations.

Customers may request deletion of their personal information or request that it no longer be used for specified purposes.

Certain information may be retained where required for accounting, tax, legal, or regulatory purposes.

When information is no longer required, we will securely delete or anonymize it in accordance with applicable requirements.

11. Privacy Complaints

Customers may submit complaints or inquiries regarding the collection, use, storage, or protection of their personal information.

Email: support@alkhaleejscents.com
Subject: Privacy Complaint

We will review complaints and respond in accordance with applicable legal requirements.

Customers may also submit complaints to the competent Saudi data protection authority where permitted by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business operations, or applicable legal requirements.

Any updates will be published on our website with the revised effective date.

Where required by law, we will provide additional notice or seek renewed consent.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Company: Al Khaleej Scents
Website: https://www.alkhaleejscents.com
Email: support@alkhaleejscents.com
Location: Riyadh, Kingdom of Saudi Arabia

We are committed to respecting your privacy and protecting your personal information in accordance with applicable Saudi Arabian laws.