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Return & Refund Policy
At Al Khaleej Scents, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
- Returns are accepted within 7 days of receiving your order.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase or order confirmation is required for all return requests.
Non-Returnable Items
Due to hygiene and safety reasons, the following items cannot be returned:
- Opened or used perfumes and fragrances
- Gift cards
- Clearance or sale items
- Personalized or customized products
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We will review the issue and arrange a replacement or refund if approved.
Refunds
- Once your return is received and inspected, we will notify you of the approval status.
- Approved refunds will be processed to the original payment method within 7–10 business days.
- Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or incorrect. To request an exchange, please contact our customer support team.
Contact Us
For return, refund, or exchange requests, please contact us: