Are the perfumes at Al Khaleej Scents authentic and guaranteed?

Yes. Al Khaleej Scents states that its products are guaranteed authentic and high quality, sourced from leading global and local fragrance brands.

Is free shipping available at Al Khaleej Scents?

Al Khaleej Scents offers free shipping according to the shipping conditions shown on the website.

What payment methods are available?

Al Khaleej Scents offers secure payment options including credit cards, Mada cards, bank transfer and installment options through Tabby and Tamara.

What is the return and exchange policy?

Al Khaleej Scents offers returns and exchanges according to the return policy published on its website. Products must meet the stated return conditions.

How long does delivery take?

Orders from Al Khaleej Scents are generally delivered within 2 to 5 business days depending on the destination city or region.

Can I track my perfume order?

Yes. After an order is shipped, customers receive tracking information that can be used to follow the delivery.

الشحن

SHIPPING POLICY

Last Updated: September 28, 2026

At Al Khaleej Scents, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Delivery Area

We currently provide delivery services within the Kingdom of Saudi Arabia.

Delivery availability may vary depending on the customer's location and the delivery service available for that area.

2. Order Processing

Orders are normally processed after the order has been successfully placed and payment has been confirmed.

Orders are generally prepared for dispatch within 1–2 business days.

Orders may take longer to process during:

Promotional campaigns
National holidays
Peak shopping periods
High-demand periods
Unexpected operational circumstances

3. Delivery Time

Our standard estimated delivery time is approximately 2–3 business days after the order has been processed and dispatched.

Delivery times are estimates and may vary depending on:

Delivery location
Courier availability
Public holidays
Weather conditions
Address accuracy
Operational circumstances
Other events outside our reasonable control

Some locations may require additional delivery time.

4. Delivery Charges

Delivery charges are calculated based on the applicable courier service, destination, order, and available promotions.

The applicable delivery fee will be displayed to you during checkout before completing your purchase.

From time to time, Al Khaleej Scents may offer free delivery promotions or specific free-shipping offers. Any applicable conditions will be displayed during the promotion.

5. Delivery Partners

Orders may be delivered through:

RedBox
Al Khaleej Scents internal delivery services
Other delivery partners where required

The delivery partner may vary depending on the customer's location, order, and operational requirements.

6. Tracking Your Order

Where tracking is available, customers may receive delivery or tracking information through the contact details provided when placing the order.

Customers are responsible for providing accurate and complete delivery information, including:

Full name
Mobile number
Building or house number
Street name
District
City
Any other information required for successful delivery

Incorrect or incomplete delivery information may result in delays or failed delivery attempts.

7. Failed Delivery or Refused Orders

If a customer refuses to receive an order or is unavailable to receive the order, the order may be returned or cancelled.

Where an order is cancelled because the customer refused or failed to receive the shipment, any applicable delivery, return, or handling costs may be deducted from the refund where permitted by applicable law and the circumstances of the order.

If a customer wishes to have the order delivered again, additional delivery charges may apply.

8. Delayed Deliveries

While we aim to deliver orders within the estimated delivery period, delivery times are not guaranteed.

Delays may occur due to:

Courier operations
Incorrect or incomplete addresses
Customer unavailability
Weather conditions
Public holidays
High order volumes
Traffic or logistical conditions
Events beyond our reasonable control

If we become aware of a significant delivery issue, we will make reasonable efforts to assist the customer.

9. Damaged Packages

If your package appears visibly damaged when delivered, please report the issue immediately.

Where possible, take clear photographs or video of:

The outer packaging
Shipping label
Damaged area
Product inside the package

Customers should contact us within 48 hours of delivery for damaged, defective, or incorrect products.

Please refer to our Return & Refund Policy for details regarding damaged or incorrect products.

10. Incorrect Delivery Information

Al Khaleej Scents is not responsible for delivery delays or failed delivery attempts resulting from incorrect, incomplete, or outdated information provided by the customer.

If you notice that your delivery information is incorrect, please contact us as soon as possible.

We will make reasonable efforts to assist, but changes may not be possible once an order has been dispatched.